سياسة الخصوصية

Privacy Policy

Last updated: 27 October 2026

This policy explains how Viola Moda collects, uses and protects your data when you use our online store or message us on WhatsApp, Messenger, Instagram, Telegram or TikTok.

Data we collect

• Order details: name, phone number, governorate, area, address and landmark, and the products, sizes, colours and amounts.
• The messages, photos and voice notes you send us, your account name and ID on the platform you used, and the ad or post you came from, if any.
• Basic technical data the store needs: a shopping-cart ID on your device, a cookie for wholesale trader accounts, and ad measurement (Meta Pixel, TikTok Pixel) when enabled.

How we use it

• To prepare, confirm and deliver your order and keep you informed of its status.
• To answer your questions and for after-sales service (exchanges and returns).
• Offers only to people who dealt with us; reply “توقف” (stop) at any time to stop them.
• To measure our ads and improve the store.

Messenger and Instagram messages

When you message our Facebook Page on Messenger or our Instagram account, we receive your message, your account name and profile picture from Meta and store them in our customer-service system only to reply to you: the staff member handling your conversation reads them and answers from there, and they are kept to follow up on your order. We do not use these messages for any other purpose, we do not share them with anyone, and we only message you in reply to you, within what Meta allows. To delete them, see our data deletion page.

Who we share it with

• The delivery company: only name, phone, address and order amount, to deliver the order.
• The platforms you message us through (Meta: WhatsApp, Messenger, Instagram; Telegram; TikTok), since messages pass through them, and ad platforms for ad measurement.
• We never sell or rent your data.

Security and retention

Data is kept on protected servers and only staff who need it for their work can see it (sales staff see phone numbers masked). We keep it as long as needed for your orders, our accounts and our legal obligations.

Your rights and data deletion

You may ask for a copy of your data, correct it or delete it, and stop offers (details on our data deletion page). To request deletion, contact us through the Contact page or in the same chat with your phone number; we will delete your data within 30 days, except what the law requires us to keep (such as invoices of paid orders).